Terms & Conditions
Website Terms and Conditions
If you do not find the answer to your question below, please contact us directly with any questions you may have.
The easiest way to purchase with us is via our website using PayPal. Once you have processed your order online you will receive an email confirming that the order and payment have been received and notification of the lead time for your order.
We understand that you may like to discuss your order first, so we are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa, Mastercard and Amex) or direct deposit.
Goods paid for by direct deposit will be shipped once we have confirmation that the payment has been received.
To process a manual order please email us with details of what you’d like, preferred payment method, your shipping address and phone number.
Fabric – we print-to-order, please allow 2 weeks for production plus packing and delivery.
Cushions & mannequins – as we print the fabric to order we may not have the cushion you’ve ordered in stock. Please allow 3 weeks for printing and making plus packing and delivery.
Orders received will be dispatched within 48 hours where possible. You will receive an email confirming the dispatch of your order once it has been sent.
Deliveries within Australia will be sent via Australia Post can be expected to arrive within 2 working days. This may be longer in remote areas. EDIT cannot be responsible for items lost in the post. Please note, we deliver larger items via Hunter Express and you will need to provide an address where their will be someone to receive the goods in normal business hours.
Delivery in Australia is a flat rate of $20 for cushions and fabric and our mannequins are $50 due to the size.
During the check out process please specify any special delivery instructions. If, for some reason, there is a delay with the delivery of your order we will let you know and communicate an updated time frame.
Currently we do not provide international shipping through our web shop. However we regularly send items overseas. Please purchase via the website using domestic postage and we will provide you with an invoice for the balance.
To enquire about postage costs on international orders, please email us.
All prices on our website are in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax). EDIT RETAIL PTY LTD reserves the right to change prices at any time.
Returns & Exchanges
Please note, as fabrics, mannequins and most cushions are made to order these are not eligible for a refund unless faulty or exchange. We always check our orders thoroughly and feel confident you will not receive a faulty item.
* Pre-made orders are eligible for a full refund, you need to contact us and return the item to us within 7 days of receiving the item/s. This applies to full price items only, there are no refunds on sale items or made-to-order items.
* Any refund amount will be less the shipping charge.
* For an exchange you need to contact us and return the item within 7 days of receiving it.
* Any returned item must be in perfect condition, with no damage to the item.
* Items made-to-order are not eligible for a refund in accordance with the laws in New South Wales.
We recommend you use registered post or a track-able courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Shipping charges will be waived only if the returned item is faulty.
Refunds are only processed once the original item has been returned to us.
Please contact us with any questions you may have.
Please be aware that print colours may vary slightly due to varying brightness and contrast on your devices screen.